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| Pricing, Shipping & Returns Policies |
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PRICING POLICIES:
In the event a product is listed at an incorrect price due to typographical, photographic, data entry, miscalculation or technical error, or error in pricing information received from our suppliers, Mount Holly Surgical Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
SHIPPING DETAILS:
FREE SHIPPING on all orders over $249!, except some heavy items such as custom beds or special orders
Standard ground shipping is FREE for all orders over $249, some restriction on special orders. The majority of orders are shipped via Federal Express or UPS. Most items should arrive on your doorstep 3-5 business days after receipt of your order. Larger scooters, lift chairs, power wheelchairs, and some non-folding wheelchairs will arrive via a freight company, who will contact you to schedule a specific delivery time convenient for you. When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, please email us at sales@mhsurgicals.com , or call us at 1-888-767-0221.
Some items may take longer to arrive. They include:
Ultra Lightweight Wheelchairs
Custom ultra-lightweight wheelchairs will take 2-5 weeks depending on the manufacturer. Please call about specific delivery times for your order.
Lift Chairs
Lift chairs can take from 3 days to 4 weeks depending on the model, fabric and options you have selected. Specific fabric choices that are "Quick Ship" are noted in the color selection area, and ship within 48 hours. Any chair ordered with heat and massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call customer service for a specific delivery time. In most cases, we can check to see if the specific model that you want is in stock.
Power Chairs
Most transportable and standard power wheelchairs ship within 1-3 business days. Custom chairs with unique seating selections or other custom options can take from 2-3 weeks, depending on the manufacturer.
Scooters
Transportable scooters ordered by 3 pm ET Monday through Friday will ship the same day via Fedex, and will arrive in 3-5 business days. Most other standard Pride and Invacare scooters ship within a few days, and will arrive via freight. The selection of some accessories, such as special seating sizes, lighting packages, or cup holders, can delay shipment of Pride scooters up to 3 weeks. Pascesaver scooters take approximately 2 weeks to ship.
Handcycles
Handcycle shipment times vary significantly by product. All Invacare handcycles take 3-5 weeks for delivery. Most Quickie handcycles can be delivered within 2 weeks, except for the Spirit 470, which takes 6 weeks.
International Shipping
For orders outside of the US, please submit your order, and we will email you with the exact shipping costs and estimated delivery times and methods. We will NOT charge your credit card or place your order for international shipments until you have approved the shipping costs and methodology. Please be aware that some chairs are not available for shipment to select countries outside of the US, and we will alert you via email if your order falls into this category.
Call 1-888-767-0221 with any questions.
RETURNS DETAIL:
note: There is no return on special orders
We have pulled out all the stops to assure that you are provided with all of the information needed to place your order online. However, if you have any doubt that the item you are ordering online may not work for your application, please feel free to contact our knowledgeable sales staff at 1-888-767-0221. Our trained mobility professionals will go over all of the options available and help guide you towards the mobility equipment that we believe will best fit your needs. However, from time to time, you may receive a product that does not work for you and you may need to return the item. In such a case, our return policy is as follows:
All returns require an Return Authorization number (RA#). Please contact us at 1-888-767-0221 for this number. No returns will be accepted without it.
1. If you receive an item that was damaged in delivery, please refuse delivery or contact us at once at 1-888-767-0221. If you are unable to reach us at that moment, and chose to accept delivery, please note the damage on the shipping receipt before signing the receipt, and retain all shipping materials for a damage inspection by the shipping company. Any items damaged in delivery and returned in an un-used state will be replaced ASAP. Any items accepted for delivery when damage is acknowledged must be inspected by the shipping company, with the box and all packing materials available for inspection, before the item may be replaced or repaired.
2. If you have changed your mind, and decide to cancel the order after it has been shipped but not received, you will be refunded the purchase price, less any shipping fees involved. If you paid by credit card, your card will be refunded within 30 business days upon return of the item to us. If you paid by check, a refund check will be issued within four weeks of return of the item to us.
3. No returns will be accepted on custom orders of ramps, scooters, electric wheelchairs, lifts, walkers/rollators or manual wheelchairs. No returns will be accepted on lift chairs with added options of heat or massage. This includes modular ramps, any custom sized ramps, custom size electric wheelchairs, manual wheelchairs or scooters and any electric wheelchair or scooter ordered with custom accessories such as an electric seat or welded attachments.
4. If you receive an item that just does not work for you, you may return it within 30 days of delivery. You must first call for an RA number. No returned items will be accepted without this number. Please write this number on the outside of the return package, as well as on a piece of paper with your name, address and phone number and place it inside of the return package. You will be responsible for the cost of the return shipping, and insurance of the package. Once the item is received in our warehouse in unused and undamaged condition, you will be refunded the original purchase price, less a 20% restocking fee, and our original cost of shipping. If you paid by credit card, your card will be refunded within 30 business days of return of the item to us. If you paid by check, a refund check will be issued within 4 weeks of return of the item to us.
Our sales staff strives to assure that every order placed by phone will be the product that will work the best for your needs. If you choose to place your order online for a ramp. manual wheelchair or lift chair, please take the time to review all of the product information and options so that you may make an informed buying decision. If you have any questions at all, please contact us at 1-888-767-0221
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